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If you encounter any issues with your BUZUD CGM while you're on the go, don't worry!Before uninstalling or reinstalling the app, we recommend that you visit the official BUZUD website or contact our technical support team. They will be happy to assist you in troubleshooting any problems and help ensure your device continues to function properly throughout your trip.
When you see a "Calibration Failed" message, it means that you recently entered a fingerstick blood glucose value, but your BUZUD CGM sensor is having trouble calibrating.Please follow the instructions on the screen:If the message says "You can only enter the current time and earlier times", make sure the time you entered is not in the future.If the message says "If the issue persists after retrying, please contact customer support", wait 15 minutes and try entering your fingerstick reading again.If calibration continues to fail after multiple attempts, please contact customer support for assistance.
The BUZUD CGM system is now compatible* with the latest version of Android™ 15.However, if you're experiencing Signal Loss after pairing a sensor, it's possible that your phone has not yet received the full official version of Android 15. Manufacturers and mobile carriers release updates at different times. We recommend checking for any additional system updates for your phone and installing them promptly.If you're experiencing signal loss, try the following actions:(These steps may take up to 15 minutes to take effect.)Turn Bluetooth off, then turn it back on and keep it enabled.Keep your display device within 10 meters (33 feet) of the sensor, with no obstructions (such as your body, walls, or water) between them.Keep your phone on the same side of your body as the sensor. Bluetooth works best when the sensor and the display device are within line of sight.Keep the BUZUD CGM app open. Do not swipe it away or force close it.If the issue continues, restart your phone and the app.* Compatibility may vary by device model and manufacturer update schedule. Please refer to BUZUD’s official compatibility list for more information.
What Does the "Signal Loss" Alert Mean?The Signal Loss alert in the BUZUD CGM system notifies you when your display device (such as a smartphone) is no longer receiving glucose readings from the transmitter.Possible Causes:The transmitter and display device are more than 20 feet (6 meters) apartObstacles like walls, water, or the human body are blocking the Bluetooth signalThe BUZUD CGM app has been closed or Bluetooth has been turned offHow to Fix Signal Loss:Keep your transmitter and display device within 20 feet (6 meters) of each otherWait approximately 30 minutes to allow automatic reconnectionDo not manually close the BUZUD CGM app – it should always run in the backgroundIf the problem persists:Turn your phone's Bluetooth off and then back on, and wait 10 minutesRestart your smartphone and reopen the BUZUD CGM appClose other background apps to free up system resourcesMake sure your phone is charged and not in Low Power Mode, as this may disable BluetoothDuring Signal Loss:Use a blood glucose meter (fingerstick) to check your glucose levels and make any necessary treatment decisions.Do not rely solely on the BUZUD CGM during signal loss.Additional Notes:Once the transmitter reconnects to the display device, up to 15 days of missed glucose data can automatically be restored and displayed in your app’s graphApple Users: Unlike other alerts, the Signal Loss alert cannot play a sound or vibrate when your iPhone is in Silent or Do Not Disturb modeIf you frequently experience signal loss, check that your smartphone model is compatible, Bluetooth permissions are granted, and your phone’s battery settings allow background activity.For further support, contact BUZUD Customer Service.
A "Signal Loss" alert from the BUZUD CGM system means that your display device* has temporarily stopped receiving glucose readings from the sensor due to a connection issue.The Signal Loss alert appears on both the BUZUD CGM app and receiver as follows:Signal Loss alert in the appSignal Loss alert on the receiverCommon Causes of Signal Loss:The distance between the display device and the BUZUD CGM transmitter is too farPhone settings may be preventing the app from running properly in the background or maintaining Bluetooth connectionTroubleshooting Steps:Ensure your smart device or receiver* is within 6 meters (20 feet) of the BUZUD CGM transmitter with no major obstacles in between.Make sure you are using a phone listed on BUZUD’s compatible devices list.Verify that your phone settings follow the recommended BUZUD iPhone or Android settings.Have the following information ready:Your BUZUD CGM app login credentialsThe Transmitter ID currently in useHow to Re-Pair the Transmitter:Open the BUZUD CGM app and remove the currently paired CGM device.Go to your phone’s Bluetooth settings, locate the BUZUD CGM device, and select Unpair.These steps should help resolve most signal loss issues.If the Problem Persists:Contact BUZUD Technical Support for further assistance.Use your Blood Glucose Meter (BGM) to make treatment decisions during this period.Refer to the BUZUD CGM User Guide for more details on the Signal Loss alert, other notifications, and recommended device settings.* Display devices are sold separately. For a list of compatible smart devices, please visit the BUZUD official website. The optional receiver can be purchased through authorized BUZUD channels.
