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To ensure you continue receiving accurate and uninterrupted CGM data on your compatible smart device, please review the following best practices:Bluetooth ConnectionsMinimize Bluetooth Pairings: Keep the number of active Bluetooth connections on your phone to a minimum.Unpair Old Devices: After you stop using a BUZUD transmitter, unpair it from your phone’s Bluetooth settings. Having multiple old transmitters paired may interfere with current connections.Running Apps in the BackgroundKeep the BUZUD App Running: Never close the BUZUD CGM app—it should always run in the background to ensure continuous data reception.Limit Background Apps: Avoid running multiple high-demand apps (like games or video streaming) simultaneously, as they consume processing power and may lead to signal interruptions.Battery and Power SettingsKeep Your Phone Charged: Ensure your device has sufficient battery.Avoid Low Power Mode: Low Power Mode may automatically disable Bluetooth or limit background app activity, which can disrupt communication with the BUZUD transmitter.By following these practices, you can reduce the chance of signal loss and maintain consistent glucose monitoring through your BUZUD CGM system.
If you cannot hear BUZUD CGM alerts, check the following:Alerts Are Turned OnYou will not receive any glucose alerts unless you enable them. If you didn’t turn on alerts during setup, go to the BUZUD App > Home > CGM Card > Settings > Alerts and enable the alerts you need.Phone Sound SettingsBUZUD CGM alerts do not override your phone’s sound settings.If your phone is set to silent or vibrate mode, you will not hear high or low glucose alerts.To hear alerts, make sure your phone is in ring mode.Other Required SettingsEnsure notification permissions for the app are enabledBluetooth is turned onPhone volume is set to an audible level, and Do Not Disturb is turned offThe BUZUD App is running in the backgroundBy verifying all of the above, you can ensure BUZUD CGM alerts work properly.
Certain phone settings may interfere with the normal operation of the BUZUD CGM app. To ensure the app works as expected, please check and adjust the following settings on your iPhone.1. Screen TimeDowntime and App Limits under Screen Time may temporarily restrict the BUZUD Follow app. If time limits are set, you may not be able to open the app or receive notifications.How to check:Open SettingsTap Screen TimeTurn off Downtime and App Limits, or add the BUZUD Follow app to the Always Allowed list2. Do Not DisturbDo Not Disturb silences all notifications. We do not recommend using this feature if you're relying on timely alerts from the BUZUD Follow app.How to turn it off:Open SettingsFind Do Not Disturb and turn it off3. Low Power ModeLow Power Mode may prevent the BUZUD Follow app from running in the background, and notifications could be delayed.How to turn it off:Open SettingsTap BatteryTurn off Low Power Mode4. NotificationsNotifications must be enabled for the BUZUD Follow app so you can receive alerts.How to enable:Open SettingsTap BUZUDTap NotificationsTurn on Allow Notifications5. Internet Connection (Wi-Fi or Cellular Data)An internet connection is required to view readings from your Sharer and receive alerts. If Wi-Fi is not available, enable Cellular Data. If both Wi-Fi and cellular are off, you won't see any readings or get alerts.If your phone or carrier doesn’t support Voice and Data simultaneously (VoLTE), your internet connection may drop during calls, which can delay notifications.How to check:Open SettingsTurn on Wi-Fi or Cellular DataIf supported, turn on VoLTE in Cellular Data OptionsiOS settings locations may vary by version. Refer to your device manual for exact instructions. To check your iOS version, go to Settings > General > About.
Are There Any iPhone/iOS Settings I Should or Shouldn't Use with My BUZUD CGM App?To ensure you receive all BUZUD CGM sensor readings and alerts, please check the recommended iPhone settings below.Note: Setting locations may vary slightly depending on your iOS version and device model.Settings You Should Avoid (These May Disrupt App Functionality)1. Screen TimeEnabling "Downtime" or "App Limits" in Screen Time can restrict the BUZUD app. This may prevent you from opening the app, receiving alerts, or viewing sensor data.How to turn off Screen Time restrictions:Open the iPhone SettingsTap Screen TimeTurn off Downtime and App Limits, or add the BUZUD app to the Always Allowed list2. Do Not DisturbDo Not Disturb silences all alerts, including high and low glucose warnings from BUZUD CGM. For safety, avoid using this mode while using the BUZUD system.How to turn off Do Not Disturb:Open the iPhone SettingsTurn off Do Not Disturb3. Low Power ModeWhen enabled, Low Power Mode may prevent the BUZUD app from running in the background. This can cause delayed alerts or interrupted data.How to turn off Low Power Mode:Open the iPhone SettingsTap BatteryTurn off Low Power ModeRequired Permissions (Must Be Enabled for Proper Operation)1. NotificationsNotifications allow the BUZUD app to alert you of glucose changes. You must enable this to receive readings and alerts in real-time.How to enable Notifications:Open the iPhone SettingsScroll down and tap BUZUDTap NotificationsEnable Allow Notifications and select preferred alert styles (e.g., sounds, banners)2. BluetoothBUZUD CGM uses Bluetooth to communicate with the sensor. iOS requires you to manually grant Bluetooth access to the app.How to enable Bluetooth permission:Open the iPhone SettingsMake sure Bluetooth is turned onScroll down and tap BUZUDEnable the Bluetooth toggleIf you continue to experience issues such as signal loss, delayed alerts, or missing readings, please verify that all of the above settings are correctly configured, or contact BUZUD Customer Support for assistance.
To ensure that your BUZUD CGM app works properly and you continue receiving glucose readings and alerts, we recommend reviewing and adjusting the following Android settings.Note: Setting names and locations may vary depending on your device model and Android version.Features You Should Avoid (May Disrupt App Functionality)1. App PauseOn Android 10 and above, App Pause can temporarily disable apps. If App Pause is enabled for the BUZUD app, you will not receive glucose readings or alerts.How to disable App Pause:Long press the BUZUD app icon (on the home screen or in the app drawer)Tap the pause icon or select "Edit Pause Settings" to disable it2. Focus ModeFocus Mode restricts app usage. If BUZUD is added to the list of distracting apps, it may not be able to deliver alerts or sensor data.How to turn off Focus Mode:Open your phone SettingsGo to Digital Wellbeing & Parental ControlsDisable Focus Mode or ensure BUZUD is not listed under distracting apps3. Battery Saver ModeBattery Saver may restrict background data usage and delay alerts from BUZUD CGM.How to turn off Battery Saver Mode:Open SettingsTap BatteryTurn off Battery Saver or choose the highest performance mode available4. Do Not DisturbDo Not Disturb silences all alerts, including those from BUZUD CGM. For safety, avoid using this mode when the CGM is active.How to turn off Do Not Disturb:Open SettingsFind Do Not Disturb or Total Silence and turn it offRequired Permissions (Must Be Enabled for Proper App Functionality)1. NotificationsNotifications must be enabled for you to receive alerts and glucose updates from the BUZUD app.How to enable Notifications:Open SettingsGo to Apps > BUZUDTap Notifications and make sure they are turned on2. Battery OptimizationBattery optimization may prevent the BUZUD app from running in the background. This could lead to delayed or missed alerts. It's recommended to turn off battery optimization for BUZUD.How to disable Battery Optimization:Open SettingsSearch for Battery Optimization (may vary by device)Find BUZUD in the list and set it to Don't Optimize3. Background RestrictionsWhen enabled, Background Restrictions prevent BUZUD from running unless the app is open on your screen. This will block sensor data and alerts in the background.How to disable Background Restrictions:Open SettingsSearch for Background RestrictionsFind BUZUD and disable any restrictions4. Location PermissionAndroid requires location access for Bluetooth to function properly. BUZUD does not track your location, but this permission must be granted.How to allow Location Access:Open SettingsEnsure Location Services are turned onGo to Apps > BUZUD > Location PermissionSelect Allow All the Time5. BluetoothBUZUD CGM uses Bluetooth to communicate with the sensor. Keep Bluetooth turned on at all times.How to enable Bluetooth:Open SettingsGo to Bluetooth and make sure it is turned onIf you continue to experience delayed alerts, data interruptions, or connection issues, please review the above settings. For further support, contact BUZUD Customer Service.
Certain phone settings may interfere with the normal operation of the BUZUD CGM Follow app. To ensure the app works as expected, please review and adjust the following settings on your Android device.1. App Pause (Android 10 and above)App Pause temporarily disables apps and stops all notifications.How to exit App Pause:Long press the BUZUD Follow app icon on your home screen or in the app drawerTap the Pause icon or option and disable it2. Focus ModeFocus Mode disables selected apps and prevents notifications.How to turn it off:Go to SettingsFind Digital WellbeingTurn off Focus Mode, or make sure BUZUD Follow app is not listed under Distracting Apps3. Battery Saver ModeBattery Saver Mode limits background activity, which may delay notifications from BUZUD Follow.How to turn it off:Go to SettingsTap BatteryTurn off Battery Saver Mode, or select the highest performance mode available4. Do Not DisturbDo Not Disturb (DND) silences all notifications, including alerts from the BUZUD Follow app. Avoid enabling DND if you rely on timely CGM alerts.How to turn it off:Go to SettingsDisable Do Not Disturb or Total Silence5. NotificationsNotifications must be allowed for the BUZUD Follow app to send alerts and updates.How to turn them on:Go to SettingsTap Apps, then select BUZUDTap NotificationsTurn on Allow Notifications6. Internet Connection (Wi-Fi or Cellular Data)An active internet connection is required to view CGM readings and receive alerts. If no Wi-Fi is available, make sure Cellular Data is turned on.If your phone or carrier doesn’t support simultaneous voice and data (VoLTE), your connection may drop during calls, delaying alerts.How to check connection:Go to SettingsEnable Wi-Fi or Cellular DataIf supported, enable VoLTE in Cellular Data OptionsSettings and menu names may vary depending on your Android version. For more details, refer to your phone’s user manual. To check your Android version, go to Settings > About Phone > Android Version.
