What to do if the sample is insufficient?
- Possible Reason: The device may indicate that the blood or other sample provided is not sufficient for accurate testing.
- Detailed Solution:
- Remove the current test strip.
- Clean the sampling area with an alcohol swab if it's a blood test.
- Prepare a new test strip and insert it into the device.
- Resample, ensuring that the sample size is sufficient.
- Apply the new sample immediately to the new test strip.
- Observe the device's response.
- Contact customer support at +65 6518 9959 if the issue persists.